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Integrating SailPoint with Missive

Missive is a team communication and shared inbox platform designed to help teams collaborate around email, SMS, chat, and other messaging channels in one place. It enables efficient email management, internal collaboration through shared drafts and comments, and streamlined workflows for customer communication. This document provides instructions to configure a new direct connection to a Missive source. For a reference to the terminology specific to SailPoint products, refer to Source and Connector Definitions.

Note

To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Supported Features

The Missive connector supports the following:

Account Management

  • Aggregate Active Users

Important

Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:

  • Organization Admins: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
  • Regular Users: Limited to 1 manual account or entitlement aggregation per day per source.

These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.

Prerequisites

Ensure the following prerequisites are met before proceeding with the configuration:

  • You have a valid Missive account with administrative access.
  • You have access to the Missive API.
  • You can generate API tokens from the Missive platform.
  • For more information, refer Rest API | Developers | Missive Docs.

Required Permissions

To generate and use API credentials for the Missive connector, ensure the following requirements are met:

  • Your organization is subscribed to the Productive plan or higher. Only users in organizations with this plan level can generate Personal Access Tokens.
  • The token must be generated from the Missive preferences under Settings > API > Create a new token.

  • For integrations that need to fetch the full list of users and organization-level data, the API token must be generated by a user with Owner or Admin privileges.

    Note

    Missive does not currently support fine-grained read-only API roles or scoped permissions for non-admin service accounts. The token grants access based on the creating user’s visibility and permissions.

  • For more information, refer the following resources:

Note

The linked document is not maintained by SailPoint and is subject to change without notice.