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Integrating SailPoint with InvGate Service Management

InvGate Service Management is an IT service management (ITSM) solution that helps organizations streamline their IT processes, manage incidents, problems, changes, and service requests. It provides a centralized platform for managing IT services, improving efficiency, and enhancing user satisfaction.

This document provides instructions to configure a new direct connection to InvGate Service Management source.

For a reference to the terminology specific to SailPoint products, refer to Source and Connector Definitions.

Note

To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Supported Features

The InvGate Service Management connector supports the following:

Account Management

  • Aggregate Accounts

Entitlement Management

  • Aggregate Groups

Important

Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:

  • Organization Admins: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
  • Regular Users: Limited to 1 manual account or entitlement aggregation per day per source.

These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.

Prerequisites

Ensure the following prerequisites are met before proceeding with the configuration:

  • You have a SwaggerHub account with the appropriate admin or organization-level permissions.
  • Obtain the source's Base URL. To obtain your Base URL, with instance go to Setting > Integrations API > Resources on InvGate Service Management and copy it.
  • Obtain the required Username and Password used to authenticate the connection. To do this, go to Setting > Integrations API > Credentials and copy your username and password.