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Integrating SailPoint with Intercom

Intercom is a customer communication and engagement platform that helps businesses connect with users through messaging, email, and support automation. Its REST APIs allow developers to manage contacts, conversations, companies, admins, and teams, enabling seamless integration for customer data synchronization and automated communication workflows. This document provides instructions to configure a new direct connection to an Intercom source.

For a reference to the terminology specific to SailPoint products, refer to Source and Connector Definitions.

Note

To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Supported Features

Intercom connector supports the following:

Account Management

  • Aggregate Admins

Entitlement Management

  • Aggregate Teams

Important

Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:

  • Organization Admins: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
  • Regular Users: Limited to 1 manual account or entitlement aggregation per day per source.

These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.

Prerequisites

Before you configure the connector, ensure that you've completed the following:

  • You have an Intercom account with Admin-level access.
  • You have an Access Token to access data in your own Intercom workspace using the API.

  • Resources Link Authentication

    Note

    The linked document is not maintained by SailPoint and is subject to change without notice.

Required Permissions

The user must have access to the Developer Hub to get the Access token.