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Integrating SailPoint with Helpjuice

Helpjuice is a knowledge base platform that allows companies to create, manage, and share internal and external documentation. It helps users find answers to their questions quickly, reducing support requests and improving overall efficiency.

This document provides instructions to configure a new direct connection to a Helpjuice source.

For a reference to the terminology specific to SailPoint products, refer to Source and Connector Definitions.

Note

To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Supported Features

The Helpjuice connector supports the following:

Account Management

  • Aggregate accounts

Entitlement Management

  • Aggregate Group

Important

Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:

  • Organization Admins: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
  • Regular Users: Limited to 1 manual account or entitlement aggregation per day per source.

These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.

Prerequisites

Ensure the following prerequisites are met before proceeding with the configuration:

  • Obtain an API key from Helpjuice. To do so:
    1. Go to Settings > API credentials.
    2. Enable Require token for API?.
    3. Copy the API Key. For more information, refer to How to Get Your API Key in the Helpjuice documentation.

Required Permissions

  • Credentials must be created and retrieved by a user with Super Administrator privileges. Only Super Administrators can access the API section in settings.
  • Helpjuice does not currently support granular API permissions or scoped tokens. The API key provides full access equivalent to a Super Administrator, including the ability to modify content and settings. There is no read-only service account role specifically for user management. For more information, refer to How To Authenticate API Requests.

Note

The linked document is not maintained by SailPoint and is subject to change without notice.