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Integrating SailPoint with Desknet's NEO

Desknet's NEO is a web-based groupware suite designed to facilitate internal communication, information sharing, and workflow management within organizations. It offers features such as schedules, webmail, bulletin boards, and document management to improve operational efficiency. This document provides instructions to configure a new direct connection to a Desknet's NEO source. For a reference to the terminology specific to SailPoint products, refer to Source and Connector Definitions.

Note

To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Supported Features

The Desknet's NEO connector supports the following:

Account Management

  • Aggregate Accounts (Retrieves user accounts from Desknet's NEO)

Entitlement Management

  • Aggregate Groups (Retrieves groups as entitlements)

Important

Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:

  • Organization Admins: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
  • Regular Users: Limited to 1 manual account or entitlement aggregation per day per source.

These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.

Prerequisites

The Desknet’s NEO connector supports custom authentication via an API token. Ensure the following prerequisites are met before proceeding with the configuration:

  • A valid Desknet’s NEO administrator account.

  • An API token (access key) generated from the Desknet’s NEO environment.

    Note

    If you encounter authentication issues, try URL-encoding your access key using an online URL encoder.

  • The base URL of your Desknet’s NEO instance. For more information about obtaining an access token or configuring API access, refer to Desknet’s NEO documentation.

    Note

    The linked document is not maintained by SailPoint and is subject to change without notice.

Required Permissions

  • The user account used to generate the API key must have one of the following roles:
    • System Administrator (Recommended): Provides full access to fetch all users and groups across the entire organization.