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Integrating SailPoint with ClickHelp

ClickHelp is a cloud-based documentation and knowledge management platform that helps teams create, manage, collaborate on, and publish technical documentation, user guides, and online knowledge bases from a centralized portal. It provides structured authoring, version control, review workflows, and multi-channel publishing for web help, PDFs, and in-app documentation, enabling organizations to deliver consistent and up-to-date content to users.

This document provides instructions to configure a new direct connection to ClickHelp source.

For a reference to the terminology specific to SailPoint products, refer to Source and Connector Definitions.

Note

To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Supported Features

The ClickHelp connector supports the following:

Account Management

  • Aggregate Users

Entitlement Management

  • Aggregate Projects

Important

Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:

  • Organization Admins: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
  • Regular Users: Limited to 1 manual account or entitlement aggregation per day per source.

These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.

Prerequisites

Ensure the following prerequisites are met before proceeding with the configuration:

  • You have a ClickHelp account with Admin-level access.

  • You have a REST API Key to access data in your own ClickHelp account.

    For more information, refer to Get API Key in the ClickHelp documentation.

    Note

    The linked document is not maintained by SailPoint and is subject to change without notice.