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Integrating SailPoint with Canny

Canny is a cloud-based customer feedback management platform for organizations that need to capture, organize, and prioritize product feedback from users, customers, and internal teams. It combines feedback boards, voting, roadmaps, changelogs, and company/user segmentation into a single unified system, providing visibility into what users are asking for and which accounts are asking for it - from initial idea capture through shipped release. This document provides the instructions required to configure a new direct connection between SailPoint and Canny. For a reference to the terminology specific to SailPoint products, refer to Source and Connector Definitions.

Note

To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Supported Features

The Canny connector supports the following:

Account Management

  • Aggregate Users

Entitlement Management

  • Aggregate Companies

Important

Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:

  • Organization Admins: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
  • Regular Users: Limited to 1 manual account or entitlement aggregation per day per source.

These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.

Prerequisites

Before configuring the Canny connector, ensure the following requirements are met:

  1. Sign in to Canny with an account that has Owner-level admin permissions (managing API/SSO keys is an Owner-only permission).
  2. Go to the API tab in your Canny settings page (also referred to as the API & Webhooks settings page).
  3. Copy your Secret API Key. The key already exists for the workspace.
  4. Copy and securely store the following details, which are required during connector configuration:
    • Base URL - https://canny.io/api/v2
    • API Token (Canny's Secret API Key)

Note

  • Canny's API key is a workspace-wide secret API key found in company settings, not a per-user credential. Canny explicitly states: "This key is secret! Store it on your server and don't share it."
  • The key is not sent as an HTTP Authorization header. Canny requires the key to be passed as a request parameter named apiKey, and the connector sends it in the JSON request body of every call.

Required Permissions

Typical Roles That Can Generate Tokens

Canny's pre-defined admin roles on all plans are Contributor, Manager, and Owner.

  • Owner - Required at minimum. "Manage API/SSO keys" and "Manage webhooks" are granted to Owner only. The minimum required role to obtain the Secret API Key is Owner.
  • Manager and Contributor - Do not have the "Manage API/SSO keys" permission and therefore cannot retrieve or regenerate the Secret API Key.

For more detailed information on obtaining the secret API key and the API contract, refer to the official Canny documentation:

Note

The linked document is not maintained by SailPoint and is subject to change without notice.