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Integrating SailPoint with Aircall

Aircall is a cloud-based business phone system and communication platform that enables organizations to manage inbound and outbound calls, agents, and call analytics. Commonly used by support and sales teams, Aircall integrates seamlessly with CRM and helpdesk systems to streamline communication workflows. It provides a robust API that allows secure access to user and team data, supporting enterprise-level identity governance and lifecycle management.

This document provides instructions to configure a new direct connection between SailPoint and Aircall. For a reference to the terminology specific to SailPoint products, refer to Source and Connector Definitions.

Note

To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Supported Features

The Aircall connector supports the following:

Account Management

  • Aggregate Users

Entitlement Management

  • Aggregate Numbers as Entitlements

Important

Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:

  • Organization Admins: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
  • Regular Users: Limited to 1 manual account or entitlement aggregation per day per source.

These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.

Prerequisites

Ensure the following prerequisites are met before proceeding with the configuration:

Required Permissions

  • The API ID and Token must be generated by a user with admin privileges in Aircall.
  • The credentials must have permission to access the Users and Numbers endpoints.