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Integrating SailPoint with PagerDuty

PagerDuty is a leader in digital operations management and it is an incident management platform that provides reliable notifications, automatic escalations, on-call scheduling, and other functionality to help teams detect and fix infrastructure problems quickly. It integrates with IT Ops and DevOps monitoring stacks to improve operational reliability and agility for organizations.

Note

To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Supported Features

The PagerDuty source supports the following features:

  • Access Certifications (Certifications of entitlements connected to the accounts)
  • Aggregation of Accounts
  • Aggregation of Entitlements (Teams)
  • Get Account
  • Provisioning
    • Create Account
    • Add and Remove Entitlement (Teams)
    • Update Account

Activity Insights

Activity Insights supports activity from PagerDuty and its associated accounts. This allows you to gather account information and activity data from PagerDuty.

Important

Contact your SailPoint Customer Success Manager (CSM) for more information on Activity Insights. For more information on configuring Activity Insights, refer to Activity Insights Settings.

Prerequisites

You must create an API Token in PagerDuty to support all of the supported features.

To learn more about generating API keys, refer to API Access Keys.

Required Permissions

You must have an Admin, Global Admin, or Account Owner role within PagerDuty to access General Access REST API keys.

Note

Ensure that the provisioned API key provisioned write permission. When creating the API access key, make sure that the Read-only API key is left unselected.

Documentation Feedback

Feedback is provided as an informational resource only and does not form part of SailPoint’s official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.