Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

After upgrading or during create operation, the following error messages display:

Resolution:

  • Set the value of useEnhancedAggregation attribute to true, using the REST API

Resolution: Ensure that the PERSON_TYPE attribute is set to Employee as the creation is supported only for PERSON_TYPE Employee.

OR

Person type is mandatory to create employee

OR

Add mandatory fields to create employee

Resolution: Provide valid values for each of the mandatory fields in Creation/Updation of Employee Records in Oracle HRMS System.

  • FIRST_NAME

  • LAST_NAME

  • JOB

  • PERSON_TYPE (Should be set to Employee)

  • GENDER

After upgrading or during disable employee operation, the following error messages display:

Resolution:

  • To disable an employee, ensure that you set an EBS Proxy user for sptProxyHRMSEBSUser.
  • The feature string ENABLE must be added in the application debug page for disable operations.

Resolution: Ensure that the disable operation is triggered for an Employee as the feature is supported only for PERSON_TYPE Employee.

Resolution: Ensure that the service user has the required minimum permissions.

During email and phone updates, the following error message displays:

Set the value of useEnhancedAggregation attribute to true, using the REST API.

Note
For more information on SailPoint's REST APIs, refer to Best Practices: REST API Authentication and REST API - Update Source (Partial) in the SailPoint Developer Community.

During aggregation, the following error message displays:

Resolution: The Oracle HRMS connector only aggregates organizational data with active person assignments. Review whether or not the users have valid organizational data.