Provisioning
The Ivanti Cherwell connector supports provisioning, allowing you to create and manage accounts and entitlements in Ivanti Cherwell directly from SailPoint.
Prerequisite: Your system is configured for provisioning.
When SailPoint provisions new accounts to the source, it uses the attributes on the Create Account page as instructions or a template for what to include in the account. This page is also referred to as the provisioning policy.
When new access is granted on a source where a user does not already have an account, SailPoint automatically includes account creation in the provisioning. This applies whether provisioning is started from an access request or from an automated role or lifecycle state assignment.
For direct-connect sources, SailPoint automatically creates the account from this configuration. If the source is not configured as a direct-connect source, SailPoint creates and assigns a provisioning task to the source owner and includes the values for the source owner to use in manually creating the account.
Important
This section describes the default Create Account configuration. SailPoint recommends that you work with Services to define a provisioning configuration specific to your company's needs. Be sure to verify large changes to the provisioning policy before implementation. Failure to do so might cause provisioning to fail.
Default Create Account Attributes
| Account Attribute | Type | Generator | Description | Applicable to User/Customer |
|---|---|---|---|---|
| accountType | String | Static | The account type of the User | Select either User/Customer |
| loginId | String | Identity Attribute - SailPoint User Name (uid) | The login ID of the User | User |
| password | String | Generator | The password of the User | User |
| String | Identity Attribute - Work Email (email) | The email of the User/Customer | Both | |
| FirstName | String | Identity Attribute - First Name (firstname) | The first name of the User/Customer | Both |
| LastName | String | Identity Attribute - Last Name (lastname) | The last name of the User/Customer | Both |
| FullName | String | Identity Attribute - Display Name (displayName) | The full name of the User/Customer | Both |
| Manager | String | Disable | The name of the manager of the User/Customer | Both |
Important
By default, the accountType is selected for the User. To use the accountType for Customer, it is recommended you must disable loginId and password.
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