Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

• SailPoint Identity Services Documentation
• SailPoint Support Knowledge Base
• SailPoint Developer Community

Provisioning Error

The provision operation fails with the following error message:

Exception -  LDAP: error code 32 - No Such Object

Resolution - In the Create Profile section, ensure that the value of OU=YOURCONTAINER, DC=YOURDOMAIN is replaced with an actual managed OU.

The default value of dn in the Create Profile section is:

dn ==> CN=$(firstname).$(lastname)$(uniqueCounter),OU=YOURCONTAINER, DC=YOURDOMAIN

If the actual OU is ou=HR,DC=SailPoint, then the dn value must be replaced with the following:

dn ==> CN=$(firstname).$(lastname)$(uniqueCounter),OU=HR, DC=SailPoint

Continuous Iteration of Account Aggregation

Account Aggregation does not complete and continues to run.

Resolution - Enable iterate mode on the LDAP server as shown below:

<entry key="iterateModeOverride" value="DEFAULT"/>

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