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Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

Group profile (GRPPRF) is not removed from the user record and request fails with an error

The system displays the following error:

Value for SUPGRPPRF parameter is not correct

Resolution: To remove GRPPRF from the user record, ensure that no SUPGRPPRF is attached to the same user by completing the following:

  1. De-provision SUPGRPPRF first and then GRPPRF for the user.
  2. De-provision SUPGRPPRF and GRPPRF in same request.

Tracing the java calls made by the JTOpen library can be turned on by setting the following JAVA arguments

Dcom.ibm.as400.access.Trace.category=error,warning,diagnostic
Dcom.ibm.as400.access.Trace.file=/tmp/ibmtoolboxtrace.log

Account aggregation processes skips some accounts without an error message

After an aggregation process, you may notice that some accounts aren't aggregated. The connector does not return any error messages to suggest that anything is wrong.

Resolution: Enable the includeUserInfo parameter via the SailPoint REST API.

PATCH https://{orgName}.api.identitynow.com/v3/sources/:id

[
    {
        "op": "add",
        "path": "/connectorAttributes/includeUserInfo",
        "value": "ALL"
    }
]

Note

For more information on SailPoint's REST APIs, refer to Best Practices: REST API Authentication and REST API - Update Source (Partial) in the SailPoint Developer Community.

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