Desktop Password Reset
Revised Date: 19 September 2025
Desktop Password Reset (DPR) allows end users to access any web-based password management solution to change their password, even if they have forgotten their password or are locked out of their computer. SailPoint strongly recommends using SailPoint's Password Management solution with this application, as it is specially designed to ensure the security of the system.
When a user changes their password through DPR, it resets the user's password and updates all connected accounts on different managed systems. Users can access the DPR application by selecting the Forgot Password option from the login screen on their computer. Once they change their password, their account is unlocked, and they can log in normally.
During installation and configuration, Desktop Password Reset (DPR) requires the URL of the SailPoint Identity Security Cloud instance. When a user selects the Forgot Password link on the Windows or macOS login screen, the DPR Restricted Browser application launches and accesses the configured Identity Security Cloud URL. From this point, the password reset process is driven by the Identity Security Cloud password reset workflow.
In most cases, DPR does not directly access user passwords. The secure communication of the password over the network is handled by Identity Security Cloud. The only exception is when the Off-Network Password Reset feature is enabled during DPR installation or configuration. In this scenario, DPR accesses the password after a successful password reset.
This guide describes how to install and configure the SailPoint Desktop Password Reset.
Important
The SailPoint Desktop Password Reset (DPR) application is designed to work seamlessly with SailPoint Identity Security Cloud. Although you can use DPR with other custom web applications and web pages, SailPoint only provides support for issues directly associated with the SailPoint platform (Identity Security Cloud). SailPoint is not responsible for any security or integration issues that may arise when DPR is used with third-party or custom web pages and solutions.
Feedback is provided as an informational resource only and does not form part of SailPoint's official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.
© SailPoint Technologies, Inc. All Rights Reserved.