Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

• SailPoint Identity Services Documentation
• SailPoint Support Knowledge Base
• SailPoint Developer Community

Unable to aggregate disabled users, users who have no email ID, or users with other data-related issues

You can configure user accounts in the Delinea Secret Server source so that the connector can aggregate them without an email ID.

Refer to the following Delinea Secret Server documentation resources for additional information, Data Acquisition.

Enabling the PUT method for provisioning operations

Resolution: To enable the PUT method for all provisioning operations, follow these steps:

1. Configure the following parameter in the application via the REST API:

   Set the usePatch value to false. This is a boolean flag.

2. Send PUT request to update the connector Update Source.

3. For more information, refer to Get Source Schema by ID.

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