Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

• SailPoint Identity Services Documentation
• SailPoint Support Knowledge Base
• SailPoint Developer Community

During Enable/Disable of Accounts the Following Error Message Is Displayed

openconnector.ConnectorException: api.box.com

Resolution: Verify network connections.

IP Address Not Allowed

Resolution: Add below key in app.xml file

<entry key="useNewBoxHostUrl">
  <value>
    <Boolean>true</Boolean>
  </value>
</entry>

Documentation Feedback

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