Required Permissions

The BMC Helix ITSM Service Desk Integration Module(SDIM) service account requires the following application permissions:

Incident Master Application permission for Incident Management application.
Infrastructure Change Master application permission for Change Management application.
SRM Administrator application permission for Service Request Management application.
SailPoint Admin user level permissions to create and configure BMC Helix ITSM SDIM connections. See Granting and Removing User Level Permissions for more information about setting user level permissions.
BMC Helix Digital WorkPlace (BMC DWP) Administrator application permission for DWP Service Request Management application.

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Required Permissions

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