Prerequisites

Important
For Service Desk Integration Module to function properly, ensure that the feature flag GOV_DISABLE_PLAN_INITIALIZER is set to true on your Identity Security Cloud (ISC) org. For more information, reach out to Professional Services/Expert Services.

Configure at least one virtual appliance cluster and successfully test the connection. For instructions, refer to the Virtual Appliance Reference Guide.
Configure at least one source to generate manual tasks for Provisioning.
Be familiar with Apache Velocity scripting.
Determine the authentication option (AR-JWT or OAuth2 Authentication) you want to use to authenticate to the BMC Helix ITSM system. The BMC Helix ITSM Service Desk uses Remedy Single Sign-On (Remedy SSO) for OAuth2 authentication. For more information about installation and setup refer to Installing Remedy SSO.

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Prerequisites

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