Best Practices

Before you start the configuration process, you should make decisions about the following components of this integration:

  • Atlassian Data Center Jira Service Management system details – You can create an integration for each Atlassian Data Center Jira Service Management system your company uses. If the integration meets the prerequisites, you need to identify the URL for each instance you want to integrate with. You also need to identify the administrator details and the applicable authentication requirements.

  • Sources – For each source you want to integrate with an Atlassian Data Center Jira Service Management system, verify that it is configured for Provisioning. For more information, refer to Prerequisites.

    • Important
    Consider editing the Description field for these sources to indicate that they are used in the Atlassian Data Center Jira Service Desk Integration Module.

  • Atlassian Data Center Jira Service Desk Integration Module Statuses - Make a list of each possible status in Atlassian Data Center Jira Service Management system that you want to map to a status in Identity Security Cloud. This will help you track tickets as they're worked. Most importantly, this will be used by Identity Security Cloud to determine when a ticket is closed in Atlassian Data Center Jira Service Management system so that the related provisioning task is also treated as complete. For more information about mapping statuses, refer to Status Mapping .

  • Requests - Identify each type of provisioning action in Identity Security Cloud that you want to create a ticket for, in Atlassian Data Center Jira Service Management system, along with the information from those actions that should be included in the related Atlassian Data Center Jira Service Management system ticket. For more information, refer to Ticket Creation.