Importing Email Templates into IdentityIQ

When email templates are edited outside of IdentityIQ, they must be imported into the system before they can be used for any notifications. Email templates can be imported through the IdentityIQ user interface or console.

To import a template through the user interface, navigate to the gear icon > Global Settings > IdentityIQ Configuration > Import from File. Click Browse to select the email template's XML file from the file system and click Import. IdentityIQ parses the XML during the import process and recognizes the file's contents as an EmailTemplate object. The import fails if the XML is invalid.

Note: Import files can contain one or more EmailTemplate objects. However, if a file contains more than one object, the import methods expect the set of objects to be wrapped in a <sailpoint></sailpoint> block.

To import the email template through the IdentityIQ console:

  1. Navigate to the IdentityIQ_Installation/WEB-INF/bin directory.

  2. Start the console and use the console import command to import the file. The import is successful only if the XML is valid. Any errors encountered are reported to the console.