Accessing the Templates

The default email templates that ship with the product are located in the following area:

• Directory – iiq_installation_directory/WEB-INF/config directory
  where iiq_installation_directory is the location where you expanded the IdentityIQ installation media

• Files – emailtemplates.xml and lcmemailtemplates.xml

A third file, named emailtemplatesSample.xml, contains additional example templates that are not loaded into IdentityIQ during the initial load process. These templates describe how to create HTML email messages. Any of the templates in these files can be cloned to create custom templates.

After the email templates are loaded into IdentityIQ, either during the initial load or using the console or user interface import option, the templates are stored as XML objects. The templates can be viewed or modified through the IdentityIQ Debug pages. The default templates should not be modified from here because the template are overwritten during any IdentityIQ version update. However, customized templates can be edited directly through the Debug pages, if the organization's source code control procedures allows.

To view the list of email templates from the Debug pages, select EmailTemplate from the object list and click List. Select the desired template to view or edit its XML representation.