Working With Incident Codes

Some errors that occur in IdentityIQ display a banner across the top of the UI, with a message similar to this:

"The system has encountered a serious error while processing your request. Please report the following incident code to your system administrator: <incident code>"

Incident code numbers are specific to your environment. You can use IdentityIQ's search function to see more detail about what the incident code is reporting:

1. Make a note of the incident code number.

2. Navigate to Intelligence > Advanced Analytics.

3. For Search Type, choose Syslog.

4. Enter the Incident Code and select Run Search.

When IdentityIQ retrieves the incident details, you can select the error to get a stack trace for the incident code.

The stack trace is typically very helpful for troubleshooting purposes. If you need to escalate the issue to SailPoint's Support team, submitting the stack trace with a support ticket can help expedite the troubleshooting process.