Notifications, Reminders, and Escalations for Policies

Every policy can be configured to send notifications, escalations, and reminders to the policy violation owner. By default, these options are disabled when you define a new policy.

To enable them, check the Send Alerts option in the policy.

Once the Send Alerts is checked. options for configuring specific behavior for notifications, reminders, and escalations are shown.

Notifications let a policy violation owner know when a there is a policy violation awaiting action. Use the Initial Notification Email field to choose an email template to use for notifying violation owners. If you do not choose an email template, then notifications are not sent; in other words, leave this field blank if you do not want to send notifications. IdentityIQ provides an out-of-the-box email template called Policy Violation for notifications, but you can create and use your own email templates as needed. See IdentityIQ Email Templates.

Reminders can be sent to the policy violation owner if the policy violation has not been addressed within a specified timeframe. Escalations transfer control of the policy violation to someone else, such as the policy violation owner's manager, or the application owner, if the person originally responsible for the policy violation has not completed it within a specified timeframe. The new owner of the item, when it is escalated, is determined by a rule.

For detailed information on configuring notifications, reminders, and escalations, see Editing PoliciesEditing Policies