Windows Desktop Password Reset Utility

Since a user would normally have to successfully log into their computer before accessing IdentityIQ (or any other application) through a web browser, enabling reset of a Windows Desktop password requires the installation of a utility application called IdentityIQ Lifecycle Manager Desktop Password Reset. This application adds a link or button to the Windows login screen that can be configured to connect users to IdentityIQ's Forgot Password feature (or any other web-based password management solution) in a restricted browser to change their password; this functionality bypasses the Windows login credential requirement for this specific and limited purpose.

Note: Users can only be authenticated and permitted to change the Windows Desktop password through the IdentityIQ Forgot Password functionality if they have previously configured challenge question answers that can be used for authentication.

This utility is available to any customer who has licensed the Lifecycle Manager product.

When this application is installed, the Forgot Password? button, tile, or link appears on the login windows.

If configured to point to the IdentityIQ Forgot Password functionality, the restricted browser window displays the IdentityIQ's challenge question authentication windows.