Recording Security Answers

A user can only be authenticated through these questions if the answers are pre-recorded in IdentityIQ. Users can be required to provide these answers or they can choose to provide (or modify) their own answers.

Requiring Security Answers

Users can be forced to provide answers to these questions by selecting Prompt users for answers to unanswered security questions upon successful login in the Authentication Questions Settings. This causes the system to check whether each user has the required number of authentication answers recorded during the login process. If too few answers are recorded for a user, the Answer Authentication Questions window is display and the user is required to answer these questions before they can gain access to IdentityIQ. The number of questions shown depends on the required number of answers in the Security Question Settings (Number of authentication answers a user must have defined in IdentityIQ). The user can select any of the configured questions from the question dropdown lists.

Users who have already provided the required number of answers are not prompted again; this window is bypassed in subsequent logins and they are taken directly to the normal IdentityIQ interface.

Independently Providing or Editing Security Answers

If users are not forced to provide authentication answers, users can choose to provide the answers through the Edit Preferences page. Users can also update their authentication answers on this window, including changing their answers or choosing different questions.

1. From the Navigation menu bar, click the user name and select Preferences.

2. Select the Password tab.

3. Select the desired questions from the question lists and provide the appropriate answer for each question. Click Save to save the changes.