Viewing and Posting Comments

Note: Assignment notes can only be added to assigned roles. You cannot add assignment notes to permitted roles.

You can view or post comments and assignment notes to an access request using the comments button, talk bubble icon. The number next to the icon indicates the number of comments and notes for the access request. If comments are required for this item, the comment icon is flagged with a red asterisk. Comments can be made at the overall request level and at the individual request item level; when comments are required, a comment at the request satisfies the requirement for comments at the individual request item level.

Note: Requiring comments is off by default. To configure comments being required, see Miscellaneous in the System Configuration Guide.

When you add a comment or assignment note to an access request line item, the note icon turns green.

Based on how your system is configured, you can:

Before you complete and access request, you can view or post a comment to line items for entitlements and roles.

Note: If an Assignment note is not permitted for the item, the title of the dialog is Comment.

  1. On the Review and Submit tab, select the comments icon for the request item.

  2. In the Comments and Notes dialog, select the Comments tab.

  3. To post a new comment, type your comments in the text box and click Save.

Before you complete an access request, you can post an assignment note to line items for roles.

Note: If an assignment note is not permitted for the item, the Assignment Notes tab is not displayed.

  1. On the Review and Submit tab, select the comments icon for the request item.

  2. In the Comments and Notes dialog, select the Assignment Notes tab.

  3. Type your note in the text box and click Save.