View and Post Comments

You can view or post comments for an approval or for an individual approval item, using the Comments button. The number next to Comments indicates the number of comments that exist for the approval or approval item. If no number is displayed, there are no current comments.

Note: For small form factors such as mobile phones, the Comments button is displayed in the Actions menu.

You can perform the following tasks:

Click Comments for the overall approval or an approval item to view the comments. The Comments dialog lists the comments from the oldest to the newest with the oldest comments at the top. For each comment, the following information is displayed:

Note: All approvers can view all comments made by other users.

  • Posted comment

  • Name of the user who posted the comment

  • Date and time the comment was posted

To post a new comment:

  • Click Comments for the approval or approval item

  • Type your comment in the text box at the bottom on the Comments dialog.

  • Click Post.

IdentityIQ can be configured to require comments for any approval and, separately, for any denial of access. This setting is defined in the provisioning business process that manages approvals. The default business process for this is the LCM Provisioning business process.

To require comments on approvals and denials, click Setup > Business Processes, and choose the LCM Provisioning business process (or your custom provisioning business process if you have implemented one). On the Process Variables tab, use the checkboxes to determine when comments are required: Require comments for approval and Require comments for denial.

In the approvals UI, if comments are required for the item, the comment icon is flagged with a red asterisk. Comments can be made at the overall approval level and at the individual approval item level; when comments are required, a comment at the overall request level satisfies the requirement for comments at the individual approval item level. If bulk decisions are enabled in your system, a pop-up dialog will open for the required comments when approvals or denials are made in bulk.