Answer Authentication Questions

To use this feature, your administrator must activate this option and you must provide answers to authentication questions in your IdentityIQ User Preferences before this feature is available.

Your administrator can set the following items that determine how the feature works:

• Number of answers you must define in your IdentityIQ User Preferences

• Number of correct answers you must provide to authentication questions

• Maximum number of wrong answers you can enter before IdentityIQ locks you out

• Number of minutes you are locked out

To unlock the account before the lockout time ends, an administrator with the appropriate system capabilities can click Unlock Identity on the Identity Cube Attributes tab.

How to Recover Your Password Using Authentication Questions

If you have not set up and answered the authentication questions and do not know your password, you must contact your help desk or your IdentityIQ administrator to reset your password.

Complete the following steps:

1. Click the Forgot Password? link.

2. Enter your username and click OK.

3. Enter the correct answers to the questions you previously set up and click Done.
   

   Note: The responses entered on this window are compared to the recorded answers. If you provided the required number of correct answers, IdentityIQ can authenticate you. The authentication process ignores case when comparing the your answers to the stored answers.

4. On the next window, enter your new authentication password in the New Password and Confirm Password boxes and click Change.

The new password must meet the requirements of the password policy that your IdentityIQ administrator set up.