Disaster Recovery Fallback to Production Environment

Select the production servers and set them back to Active (see Toggle above).

This will set the corresponding DR servers to Inactive.

  1. Select >Reset on the server configuration screen.

  2. Reinstall the services.

  3. After completing the installation wait at least 2 minutes to allow all File Access Manager services to update their configuration.

  4. Set the Production servers to Active.

If the production server cannot be restored, and a new one is required:

  1. In the Server Installer add a new server in the server list.

  2. Continue until the end and click >save configuration.

  3. Restart the server installer.

  4. Select the new server in the Server Configuration list, click edit, then deactivate (the new server is not yet ready to be live).

  5. Configure the required services on the new server and install them.

  6. Wait for at least 2 minutes after the installation has completed.

  7. Turn the new server to active.

In case the fallback includes the production server of the Web site/API server, a manual action will be required for the clients to connect.

The action will be according to the recovery action taken in section “Switching on Disaster Recovery mode."

  • If the DNS server was changed, it should be changed back to point to the Production environment.

  • If the DNS server was not changed, you should browse directly to the Production environment address.