Integrating SailPoint with Zendesk for Service Desk

Revised Date: 01 October 2024

Note
This is an integration and requires additional licensing or subscriptions to utilize it. For more information, contact your customer success manager.

Zendesk is a service desk software platform that supports IT service management and automates common business processes for requesting and fulfilling incident requests across a business enterprise.

SailPoint's Zendesk Service Desk connector integrates with Zendesk for service to bring the Zendesk experience to SailPoint's platform where the users can raise and track service desk tickets (Incident) to their logical closure from the platform itself.

Note
All activity on the Service Desk connector appears as events in Search and on the Activity tab of an identity.

The new service desk functionality provides an easy way to:

See a list of integrations
View summaries of the integrations
Create new integrations
Edit/Update existing integrations
Delete integrations

Note
To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Feedback is provided as an informational resource only and does not form part of SailPoint's official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.


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Integrating SailPoint with Zendesk for Service Desk

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