Integrating SailPoint with Zendesk for Service Desk

Revised Date: 26 February 2024

Zendesk is a service desk software platform that supports IT service management and automates common business processes for requesting and fulfilling incident requests across a business enterprise.

SailPoint's Zendesk Service Desk connector integrates with Zendesk for service to bring the Zendesk experience to SailPoint's platform where the users can raise and track service desk tickets (Incident) to their logical closure from the platform itself.

All activity on the Service Desk connector appears as events in Search and on the Activity tab of an identity.

The new service desk functionality provides an easy way to:

  • See a list of integrations

  • View summaries of the integrations

  • Create new integrations

  • Edit/Update existing integrations

  • Delete integrations

To view the latest features, enhancements, or fixes, refer to the SaaS Release Notes page.