Connectivity and Authentication

In the Configure > Connectivity And Authentication sub-panel, in the URL field, enter the URL of the Zendesk instance that you are integrating with. For example: 

https://subdomain.zendesk.com

Note
To use an API token with basic authentication, append the username with /token and provide the API token in the Password field. For more information, see Generating a new API token in Zendesk documentation.

  1. Select the Basic authentication type.

  2. Enter the Username and Password required to authenticate with the managed instance.

  1. Select PASSWORD as the Grant Type.

  2. Enter the location of the token endpoint the instance uses to retrieve the token. For example:

    https://subdomain.servicedesk.com/oauth/tokens

  3. Enter the Username and Password.

  4. Enter the Client ID and Client Secret.

See the Zendesk documentation for more information about Using OAuth authentication with your application.