Retry Configurations

Connectors that support provisioning operations also have the capability to retry the operation if it fails. The retryableErrors entry is a list of strings through which the connector searches when it receives a message from the managed application. To take advantage of this feature, add the retryable error messages list to the attributes map on an application. If one of the strings in the entry is in the error, the connector attempts to retry the connection. If the configured error string is not a part of the error message, then the connector will not attempt a retry. Add the following entry in the source XML using the IdentityNow REST APIs.

For example:

POST https://{orgName}.api.identitynow.com/cc/api/source/update/{source ID}

In the body of the POST, enter the retryable errors as follows:

Copy
"retryableErrors": [
 "Unauthorised 401",
 "Http 1.1/"
],

Note
For more information on IdentityNow APIs, refer to Best Practices: IdentityNow REST API Authentication and IdentityNow REST API - Update Source (Partial) in the SailPoint Developer Community.

Note
Error messages containing very specific information about date/time, sequence ID and so on must be avoided. Error codes or error message substrings would be good candidates for inclusion.