# Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

- [SailPoint Identity Services Documentation](<https://documentation.sailpoint.com/saas/help/index.html>)
- [SailPoint Support Knowledge Base](<https://support.sailpoint.com/csm?id=kb_view2&amp;kb_id=05ff44289f011200550bf7b6077fcfa3>)
- [SailPoint Developer Community](<https://developer.sailpoint.com/>)

## Entitlement aggregation fails due to a timeout error after adding an additional attribute in the group schema

**Resolution**: Go to [Aggregation Settings](<https://documentation.sailpoint.com/connectors/successfactors_lms/va/help/connecting.html#aggregation-settings>) and increase the value in the **Aggregation Timeout** field. The default value is 180 seconds.

## Aggregation is taking a long time to complete

**Resolution**: To improve the performance of the aggregation, the connector uses 4 threads in parallel out of the box. The value of the thread needs to be determined and can be changed as per the VA configuration.

```text
POST https://{orgName}.api.identitynow.com/cc/api/source/update/{SuccessFactorsLMSSourceID}
Form-Data: key:connector_threadSize  value: <Number of aggregation Threads/>
```