# Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

- [SailPoint Identity Services Documentation](<https://documentation.sailpoint.com/saas/help/index.html>)
- [SailPoint Support Knowledge Base](<https://support.sailpoint.com/csm?id=kb_view2&amp;kb_id=05ff44289f011200550bf7b6077fcfa3>)
- [SailPoint Developer Community](<https://developer.sailpoint.com/>)

## Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to [Managing Additional Settings](<https://documentation.sailpoint.com/saas/help/sources/managing_additional_settings.html>).

## Provisioning Operations Fail for the PUBLIC Role

**Issue**: During Add or Remove entitlement processes, if a role is identified as `PUBLIC`, the connector throws an exception and marks the item as failed.

**Resolution**: No actions are necessary. Operations involving the `PUBLIC` role have no impact on the Snowflake-managed system. The `PUBLIC` role is a mandatory default role granted to all users and cannot be revoked.

## Entitlement Aggregation Fails With Runtime Exception Payload Is Larger Than Max Message Size

**Issue**: Entitlement aggregation processes fail with the following error message:

```text
java.lang.RuntimeException: An error occurred while aggregating Application Snowflake SaaS [source] [ConnectorError] payload is larger than max message size 16777216, payload size 20909438
```

**Resolution**: Remove the `roles` and `privileges` attributes from the `group` schema and retry the aggregation process.