Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

Aggregation fails with one of the following exception errors:

  • org.apache.http.NoHttpResponseException: failed to respond

  • connector.sdk.webservices.exception.WebServicesSdkException: java.net.SocketException: Socket closed

Resolution: Add the following attribute using the Rest API for updating a source, and then run aggregation.

Key= conSnowflakeApiRetrySleepTimeSeconds Value= 60000 in ms, default: 30000 ms

Key=conSnowflakeApiRetryMaxAttempts Value=3, default: 3

Key=retryableErrors Value=[error messages]

Resolution: Go to the Aggregation Settings page and increase the value in the Aggregation Timeout field. The default value is 180 seconds.