# Uninstall Update-Set

The `sys_id` of the update-set based application and store-based application is the same. You need to completely remove the update-set based application before installing the store-based application.

> [!NOTE]
>
> If you encounter any issues contact ServiceNow support. All other customizations should be completely removed.

To uninstall an update-set based instance of the SailPoint ServiceNow Connector application complete the following:

1. In your ServiceNow instance, go to **System Applications \> My Company Applications \> Application Manager \> In Development**, and then select the **SailPoint ServiceNow Connector** tile.

   > **Screenshot**
   >
   > [![alt text](<https://documentation.sailpoint.com/connectors/servicenow_identity_governance/saas/help/img/in_development.png>)](<https://documentation.sailpoint.com/connectors/servicenow_identity_governance/saas/help/img/in_development.png>)
2. Select **Delete**.

   > **Screenshot**
   >
   > [![alt text](<https://documentation.sailpoint.com/connectors/servicenow_identity_governance/saas/help/img/delete_snow_button.png>)](<https://documentation.sailpoint.com/connectors/servicenow_identity_governance/saas/help/img/delete_snow_button.png>)
3. When prompted for confirmation, select **Delete**.
4. Go to **System Update Sets \> Local Update Sets** and confirm that the SailPoint ServiceNow Connector application was deleted. If it wasn't, select the application entry and then select **Delete**.
5. Go to **System Update Sets \> Retrieved Update Sets** and confirm that the SailPoint ServiceNow Connector application was deleted. If it wasn't, select the application entry and then select **Delete**.

   > **Screenshot**
   >
   > [![alt text](<https://documentation.sailpoint.com/connectors/servicenow_identity_governance/saas/help/img/retrieved_update_sets.png>)](<https://documentation.sailpoint.com/connectors/servicenow_identity_governance/saas/help/img/retrieved_update_sets.png>)
6. Sign out and then sign in to your ServiceNow instance. Confirm that the SailPoint ServiceNow Connector is no longer present on this instance.