# Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

- [SailPoint Identity Services Documentation](<https://documentation.sailpoint.com/saas/help/index.html>)
- [SailPoint Support Knowledge Base](<https://support.sailpoint.com/csm?id=kb_view2&amp;kb_id=05ff44289f011200550bf7b6077fcfa3>)
- [SailPoint Developer Community](<https://developer.sailpoint.com/>)

## Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to [Managing Additional Settings](<https://documentation.sailpoint.com/saas/help/sources/managing_additional_settings.html>).

## Not responding due to an aggregation error

The aggregation service needs a response from the downstream connector within five minutes. If it does not receive that, it throws an error.

**Resolution**: To prevent that, use `keepAliveTimeInterval`. Update it with the help of the PATCH source API. For example:

```json
[
  {
    "op": "add",
    "path": "/connectorAttributes/keepAliveTimeInterval",
    "value": 60
  }
]
```

## Zero accounts are found during aggregation

If you have a large number of membership records, account aggregation scans can return zero accounts and not display an error.

**Resolution**: Increase the `aggregateTimeout`. For example:

```json
[
 {
  "op": "add",
   "path": "/connectorAttributes/aggregateTimeout",
  "value": 7200
 }
]
```