Integrating SailPoint with ServiceNow Service Desk

Revised Date: 12 May, 2022

ServiceNow is a software platform that supports IT service management and automates common business processes for requesting and fulfilling service requests across a business enterprise.

This document describes how to configure IdentityNow's ServiceNow Service Desk Integration Module (SDIM). It converts IdentityNow provisioning actions into tickets (service requests) in the ServiceNow managed system.

Currently, the ServiceNow Service Desk Integration supports only the Service Request ticket type.

You must have an active IdentityNow ServiceNow Service Desk license to use this integration. Contact your Customer Success Manager for more information.