# Prerequisites

To successfully install and configure SailPoint's Service Catalog AI Assistant, your organization's environment must meet the following requirements.

## SailPoint Service Catalog for Identity Security Cloud

You must have the following components installed and configured:

- The Service Catalog app is installed and active.
- Connection parameters to SailPoint are configured using Client Credentials only. Refer to [Configuring Connection Parameters](<https://documentation.sailpoint.com/connectors/servicenow/service_catalog/va/help/configuring_connection_parameters.html>) for more information.
- SailPoint links are populated and up to date for your installed version. Refer to [Identity Security Cloud Links](<https://documentation.sailpoint.com/connectors/servicenow/service_catalog/va/help/upgrading/isc_links.html#identity-security-cloud-links>) for more information.
- ServiceNow users are correlated with SailPoint identities.

Refer to [SailPoint Service Catalog for Identity Security Cloud](<https://documentation.sailpoint.com/connectors/servicenow/service_catalog/va/help/index.html>) for more information.

## SailPoint Instance

- A supported SailPoint tenant with access requests enabled.
- A configured source of ServiceNow accounts so each account is associated with an identity in SailPoint.
- You must know the endpoint URL of your SailPoint tenant.

## ServiceNow Instance Requirements

- Administrative access to the ServiceNow instance for app installation and configuration.

### Summary

| Prerequisite | Required | Description |
| --- | --- | --- |
| SailPoint Service Catalog for Identity Security Cloud (`x_sap_intidn`) | Yes | Must be installed, configured, and operational |
| SailPoint tenant | Yes | Licensed and access requests enabled |
| ServiceNow instance (supported version) | Yes | Washington DC Patch 3 or newer |
| ServiceNow Now Assist | Yes | Licensed and enabled |
| `x_sap_intidn.sapadmin` role | Yes | For administrators |