# Frequently Asked Questions

This Frequently Asked Questions (FAQs) section provides answers to the most commonly asked questions for ServiceNow Catalog for Identity Security Cloud.

## Why do expiration dates appear different on ServiceNow and SailPoint ?

Answer: The ServiceNow Service Catalog app allows users to select an end date/expiration date while raising a request. A timestamp is not processed in this feature. ServiceNow considers the user’s timezone during date selection. The date is converted to the UTC timezone before being sent across to SailPoint. This conversion happens when the requested item is created and saved in ServiceNow variables in the UTC timezone.

> [!NOTE]
>
> **Screenshot**
>
> [![Global Sunset Date](<https://documentation.sailpoint.com/connectors/servicenow/service_catalog/va/help/img/global_sunset_date.png>)](<https://documentation.sailpoint.com/connectors/servicenow/service_catalog/va/help/img/global_sunset_date.png>)

## Can multiple ServiceNow instances connect to a single SailPoint tenant without limitations?

Answer: Yes, SailPoint can connect to multiple instances of ServiceNow under certain conditions. To avoid issues, do not make requests from two different ServiceNow instances for the same user. Doing so will cause results to be erratic, and SailPoint is unable to support such cases.

## Can the same set of SailPoint credentials be reused for different ServiceNow instances.

Answer: Yes.

## Can I change the view of the page or restore to the previous page?

Answer: Yes. You can change the view of the page or restore to the earlier version. To revert to a previous version, ServiceNow admins can perform the following steps ( Newly launched Free text search widget for v5.2 is used as an example here):

- Reverting Page Version (Service Portal)

  1. Go to **Service Portal \> Portals \> Pages** and open the **ISC Request 2** page.
  2. Click **Open in Page Editor**.
  3. Open the **Access Object Search** widget instance.
  4. Scroll down and change the widget back to **ISC Access Object Search**.
- Reverting Record Producer Version

  1. Go to **Service Catalog \> Catalog Definitions \> Record Producers** and open SailPoint Access Request 2.
  2. In **Variables**, open **Access Object Search**.
  3. Under **Type Specifications**, set widget to **ISC Access Object Search**.
  4. Under **Default Value**, update the value (refer from original **SailPoint Access Request** record producer).

  > **Note**
  >
  > Reference:
  >
  > ServiceNow admins can also use the Version Records feature to revert a configuration back to a specific earlier version. For more information refer to [Revert a change](<https://www.servicenow.com/docs/r/application-development/team-development/t_RevertAChange.html>)