FAQs
This Frequently Asked Questions (FAQs) section provides answers to the most commonly asked questions for ServiceNow Catalog for
Why do expiration dates appear different on ServiceNow and Identity Security Cloud (ISC)?
Answer: The ServiceNow Service Catalog app allows users to select an end date/expiration date while raising a request. A timestamp is not processed in this feature. ServiceNow considers the user’s timezone during date selection. The date is converted to the UTC timezone before being sent across to ISC. This conversion happens when the requested item is created and saved in ServiceNow variables in the UTC timezone.
Can multiple ServiceNow instances connect to a single Identity Security Cloud instance without limitations?
Answer: Yes, Identity Security Cloud can connect to multiple instances of ServiceNow under certain conditions. To avoid issues, do not make requests from two different ServiceNow instances for the same user. Doing so will cause results to be erratic, and SailPoint is unable to support such cases.
Can the same set of Identity Security Cloud credentials be reused for different ServiceNow instances.
Answer: Yes.