Reports, Debug and Error Handlers

Admins and users with appropriate access to SailPoint Access Request - Service Catalog can reference end user requests via the Requested SailPoint Items report. To access the report, go to SailPoint Identity Security Cloud > Requested SailPoint Items in the fulfiller view. A list will display the active user requests and their SailPoint correlation IDs that were created within the instance for SailPoint Access Request - Service Catalog.

Visible columns include Correlation ID, which stores the request ID generated in ISC, along with all the variables displayed as columns.

Pages using widgetized code introduced from v4.0 will have the ability to display a varying level of debug and error messages. These play a crucial role to pinpoint bugs, troubleshoot issues, and ensure the stability.

Log levels can be configured to Debug, Info, Warn and Error. The default and suggested value is Warn.

ServiceNow displays a specific error type along with all error types that are higher in the hierarchy. The default error log hierarchy is as follows: Error > Warn > Info > Debug. Therefore, when the default value is set to Warn, both errors and warnings will be recorded in the ServiceNow logs table.

Setting the property to Debug will lead to an increased number of messages appearing in the logs table. It is recommended to use this setting judiciously, particularly when diagnosing a specific issue.

Admins have the option to select the Logs link to specifically identify errors associated with this application, in addition to the standard ServiceNow system logs table.

This table lists the specific errors that the widgetized SailPoint IdentityNow Service Connector (ISC) code, implemented in version 4.0, will log.

Code	Type	Message	Resolution details
ISC0001	ERROR	Catalog item is missing, please check with your administrator	Verify that the necessary catalog item - 'Sailpoint Access Request - Service Catalog' (sys-id: xxxx) is present, active and requestable in your instance.
ISC0002	ERROR	Missing connection parameters, please check with your administrator	Verify that all the connection properties including 'x_sap_intidn.x_sp_spnt_snow_int.spnt_endpoint_url', 'x_sap_intidn.x_sp_spnt_snow_int.spnt_client_id', and 'x_sap_intidn.x_sp_spnt_snow_int.spnt_client_secret' are present and correctly filled in.
ISC0003	ERROR	Cannot connect to the target instance, please check with your administrator	There is an issue connecting to the target instance with the provided client_id and client_secret. Ensure that the provided values are correct.
ISC0004	ERROR	Method failed to complete	A specific error/exception has occurred while execution. Refer to the details attribute logged along with the error to debug further.
ISC0005	ERROR	Incorrect field name	An incorrect field name was encountered while trying to fetch user details. Verify the set-up in user display widgets where an incorrect field name was specified.
ISC0006	ERROR	Could not find UI Handler	UI Handler is used for communicating between ServiceNow widgets and server side code. Verify that an Extension Point - ISCUIHandler exists and there is at least one active implementation present under it.
ISC0007	WARNING	Incomplete details received	Incomplete access object details received from ISC. Verify the configuration on the ISC instance.