Compatibility And Support Matrix
SailPoint continually updates the support for the apps published in the ServiceNow store to match the support policy of ServiceNow as well as updates released by
SailPoint's ServiceNow team endeavors to announce the support of latest versions within two weeks of the GA (General Availability) release of ServiceNow as well as SailPoint releases.
The supported ServiceNow applications and store versions are as follows:
|
Application |
Australia *(Post GA Release)
|
Zurich |
Yokohama |
Xanadu (To be removed in May’26) |
|---|---|---|---|---|
|
Identity Governance
|
Supported Store Version 1.0.6 (December 2022) |
Supported Store Version 1.0.6 (December 2022) |
Supported Store Version 1.0.6 (December 2022) |
Supported Store Version 1.0.6 (December 2022) |
|
Service Desk |
Supported Store Version 1.2 (July 2024) Store Version 1.1 (March 2024) |
Supported Store Version 1.2 (July 2024) Store Version 1.1 (March 2024) |
Supported Store Version 1.2 (July 2024) Store Version 1.1 (March 2024) |
Supported Store Version 1.2 (July 2024) Store Version 1.1 (March 2024) |
|
Service Catalog |
Supported Store Version 5.2 (April 2026) Store Version 5.1 (Oct 2025) Store Version 5.0 (Jul 2025) Store Version 4.1 (Jan 2025 Store Version 4.0 (Nov 2024) Store Version 3.2 (May 2024 |
Supported Store Version 5.2 (April 2026) Store Version 5.1 (Oct 2025) Store Version 5.0 (Jul 2025) Store Version 4.1 (Jan 2025 Store Version 4.0 (Nov 2024) Store Version 3.2 (May 2024) Store Version 3.1 (Dec 2023) |
Supported Store Version 5.2 (April 2026) Store Version 5.1 (Oct 2025) Store Version 5.0 (Jul 2025) Store Version 4.1 (Jan 2025 Store Version 4.0 (Nov 2024) Store Version 3.2 (May 2024) Store Version 3.1 (Dec 2023) |
Supported Store Version 5.2 (Apr 2026) Store Version 5.1 (Oct 2025) Store Version 5.0 (Jul 2025) Store Version 4.1 (Jan 2025 Store Version 4.0 (Nov 2024) Store Version 3.2 (May 2024) Store Version 3.1 (Dec 2023) |
|
Version |
Australia *(Post GA Release) |
Zurich |
Yokohama |
Xanadu (To be removed in May’26) |
|---|---|---|---|---|
|
8.5 (all patch versions) |
Supported Store Version 1.2 (July 2024) Store Version 1.1 (March 2024) |
Supported Store Version 1.2 (July 2024) Store Version 1.1 (March 2024) |
Supported Store Version 1.2 (July 2024) Store Version 1.1 (March 2024) |
Supported Store Version 1.2 (July 2024) Store Version 1.1 (March 2024) Store Version 1.0.8 (March 2023) |
|
8.4 (all patch versions) |
Supported Store Version 1.2 (July 2024) Store Version 1.1 (March 2024) |
Supported Store Version 1.2 (July 2024) Store Version 1.1 (March 2024) |
Supported Store Version 1.2 (July 2024) Store Version 1.1 (March 2024) |
Supported Store Version 1.2 (July 2024) Store Version 1.1 (March 2024) Store Version 1.0.8 (March 2023) |
|
8.3 (all patch versions) |
Supported Not Supported |
Supported Store Version 1.2 (July 2024) Store Version 1.1 (March 2024) |
Supported Store Version 1.2 (July 2024) Store Version 1.1 (March 2024) |
Supported Store Version 1.2 (July 2024) Store Version 1.1 (March 2024) Store Version 1.0.8 (March 2023) |