Supported Features

The SailPoint ServiceNow Service Desk supports the following features:

Creation of tickets for manual provisioning operations and status check.
Synchronization of ticket status between the ServiceNow Service Desk Integration Module (SDIM) and the ServiceNow Service Desk managed system.
Retry Mechanism for check ticket status failure.
The supported operations for ServiceNow Service Desk Integration Module:
- List
- View
- Create
- Edit/ Update
- Delete

Note
The ServiceNow Service Desk Integration can be configured as a SaaS Connection Type for SaaS connectivity that doesn’t require a Virtual Appliance Cluster.

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Supported Features

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