Uninstall Update-Set Based SailPoint ServiceNow Connector

The sys_id of the update-set based application and store-based application is the same. You need to completely remove the update-set based application before installing the store-based application.

Note
If you encounter any issues contact ServiceNow support. All other customizations should be completely removed.

To uninstall an update-set based instance of the SailPoint ServiceNow Connector application complete the following:

1. In your ServiceNow instance, go to System Applications > My Company Applications > Application Manager > In Development and select the SailPoint ServiceNow Connector tile.

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2. Select Delete.

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3. When prompted for confirmation, select Delete.

4. Go to System Update Sets > Local Update Sets and verify that the SailPoint ServiceNow Connector application was deleted. If it persists click the application entry and then click Delete.

5. Go to System Update Sets > Retrieved Update Sets and verify that the SailPoint ServiceNow connector application was deleted. If it persists select the application entry and then select Delete.

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6. Sign out and sign back in to your ServiceNow instance to verify the SailPoint ServiceNow connector is no longer present on this instance.