Supported Features

SailPoint's Identity Governance connector for ServiceNow supports the following features:

  • Loading and *provisioning of ServiceNow Accounts

  • Delta aggregation to synchronize the changes from ServiceNow

  • *Password management

Note

  • To use any of the features marked with an asterisk(*), SailPoint must activate them for your site.

  • Defining a SailPoint Identity Governance Connector for ServiceNow in IdentityNow is separate from creating a ServiceNow integration. For more information about integration options, see the ServiceNow SIM Integration Guide.

The following feature support is not applicable for this connector:

  • Removing Entitlement / Removing Group

  • Deleting User

Group and Entitlement Objects

This supports the following group and entitlement objects:

ServiceNow Managed System Object

ServiceNow Source Object

 Supported Operation

Groups in the Group [sys_user_group] table

Group names as group object

Read

'groups' as entitlement object

Add entitlements

Group and Multi-Group Entitlements

Group Entitlements are the entitlement types for which IdentityNow provides the ability to aggregate additional details (of these entitlement types) from the managed system. These objects have separate schema defining a list of attributes. The aggregation task fetches the attributes as additional details when aggregation is run for Group or Multi-Group Entitlement types.

Feature

 Users

Groups

 Roles

Aggregate

ü

ü

ü

Create

ü

N/A

N/A

Password Management

ü

N/A

N/A

Read Group Hierarchy

N/A

N/A

ü

Group Entitlements (Read, Request)

ü

ü

ü