# Digital Workplace (DWP) Service Requests

BMC Helix SDIM is certified for BMC Helix ITSM version 21.3 and now supports Digital Workplace (DWP) Service Request.

## Prerequisites

For more information on the BMC Helix Digital Workplace Catalog REST APIs, see the [Endpoints in the BMC Helix Digital Workplace Catalog REST API](<https://docs.bmc.com/docs/digitalworkplaceadvanced/213/endpoints-in-the-bmc-helix-digital-workplace-catalog-rest-api-1013448020.html#EndpointsintheBMCHelixDigitalWorkplaceCatalogRESTAPI-Toretrievedetailsofasingleserviceitem>) page.

- Create a Service Request Definition / Catalog or use an existing one, create a Workflow, and create a Questionnaire based on the workflow as a part of Service Request Definition.
- Create a dummy Service Request to get the IDs of the questionnaire associated with a particular ServiceId.
- Execute the following REST APIs to get the values for the Service Request Payload:

  - Use the following API to fetch the serviceId (service/definition IDs) in the BMC Helix ITSM 21.3 environment: `GET https://{{server}}/api/myit-sb/services`, where `myit-sb` is the default scope.
  - Use the following API to initiate a Service Request: `POST https://{{server}}/api/myit-sb/requests`, where `myit-sb` is the default scope.

    Request Body:

    ```json
    {
        "serviceId": "<Service Definition ID>",
        "requestForUserIds": [
            "User ID"
        ]
    }
    ```
  - The Service request Id received in "Get Services List" API should be added as "serviceId" in "Initiate a Service Request" API. `GET https://{{server}}/api/myit-sb/requests/<Request ID>/questionnaire`. The response contains the question IDs, type, and label. This provides the details for the service request payload.