# Using Integrations

## Listing Integrations

To list the SailPoint Atlassian Cloud Jira Service Management integrations in the card-view format, perform the following:

> [!NOTE]
>
> **Screenshot**
>
> [![Listing Integrations](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_jira_cloud/help/img/using_listing_integrations.png>)](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_jira_cloud/help/img/using_listing_integrations.png>)

> [!NOTE]
>
> All your Service Desk integrations are displayed based on: Name, Description, and Integration Type.

1. Go to **Admin \> Connections \> Service Desk**.
2. On the **Service Desk Integrations** page, the integrations will be sorted by name in alphabetical order. The Atlassian Cloud Jira Service Management integrations are listed accordingly.

## Viewing Integrations

> [!NOTE]
>
> **Screenshot**
>
> [![Viewing Integrations](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_jira_cloud/help/img/using_viewing_integrations.png>)](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_jira_cloud/help/img/using_viewing_integrations.png>)

1. Go to **Admin \> Connections \> Service Desk**.
2. On the **Service Desk Integrations** page, select a card for the Atlassian Cloud Jira Service Management integration to view the corresponding details.
3. Scroll down to view the values of the UI fields.
4. To exit, select the **X**.

## Editing an Integration

> [!NOTE]
>
> **Screenshot**
>
> [![Editing an Integration](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_jira_cloud/help/img/using_editing_integrations.png>)](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_jira_cloud/help/img/using_editing_integrations.png>)

1. Go to **Admin \> Connections \> Service Desk**.
2. On the **Service Desk Integrations** page, select a card for the Atlassian Cloud Jira Service Management integration to view the corresponding details.
3. Scroll down to view the values of the UI fields.
4. Select **Edit**. The integration details with the previous values are displayed. Change the UI field values as per your requirement.
5. Select **Continue** on the dialog boxes to proceed to the **Summary** page.
6. Select **Update** to save the changes.

## Deleting an Integration

> [!NOTE]
>
> **Screenshot**
>
> [![Deleting an Integration](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_jira_cloud/help/img/using_deleting_integrations.png>)](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_jira_cloud/help/img/using_deleting_integrations.png>)

1. Go to **Admin \> Connections \> Service Desk**.
2. On the **Service Desk Integrations** page, select a card for the Atlassian Cloud Jira Service Management Integration to view the corresponding details.
3. Select **Delete**. A warning message is displayed. Select **Delete** if you're sure you want to delete the integration.

## Configuring Integration for Jira Project Filtering

To assign Jira projects to incoming tickets, configure the following:

1. Modify the Before Provisioning Rule to contain the logic to filter which Jira project the tickets are assigned to.

   For example, you can have a use case where you create tickets in a Jira project with an ID of `33` where the application is Slack, and a Jira project with an ID of `50` where the application is Okta. Then for all other applications the tickets will be created in a Jira project with an ID of `1`.

   > **Note**
   >
   > In the following example, Slack and Okta are considered to be configured as a Managed Resource for the integration in question.

   ```java
   for (AccountRequest accReq : Util.iterate(plan.getAccountRequests())) {
   if (accReq.getApplicationName().equals("Slack")) {
   plan.put("serviceDeskId", "33");
   plan.put("requestTypeId", "33");
   } else if (accReq.getApplicationName().equals("Okta")) {
   plan.put("serviceDeskId", "50");
   plan.put("requestTypeId", "50");
   } else {
   plan.put("serviceDeskId", "1");
   plan.put("requestTypeId", "1");
   }
   }
   ```
2. Modify the values for **Request Type Id** and **Service Desk Id**, located in the **Ticket Creation** section, to read the modified values from the Before Provisioning Rule rather than the default hard coded values.

   ```text
   Request Type Id: $plan.arguments.requestTypeId
   Service Desk Id: $plan.arguments.serviceDeskId
   ```
3. Update the **Identity Security Cloud Status** to **Atlassian Cloud Jira SDIM Status** based on the status mapping you configured in the [Status Mapping](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_jira_cloud/help/configuring.html#status-mapping>) section, as per the status being received from multiple objects.