# Connecting SailPoint and Atlassian Data Center Jira Service Management

The Atlassian Data Center Jira Service Management Service Desk Integration Module helps to perform effective and efficient service management for SailPoint services offered to the organization in the Atlassian Data Center Jira Service Management system and enables customers to create and manage service requests, incidents, and change requests.

You can integrate a SailPoint source with an Atlassian Data Center Jira Service Management system for access request and monitor it.

To create an integration, on the **Service Desk Integrations** page:

1. Go to **Admin \> Connections \> Service Desk**.
2. Select **Create**.

[![Service desk integration process flow](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_datacenter_sdim/help/img/process_graphic.png>)](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_datacenter_sdim/help/img/process_graphic.png>)

## General Settings

The following are the steps to set up an integration:

> [!NOTE]
>
> **Screenshot**
>
> [![General Settings](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_datacenter_sdim/help/img/general_settings.png>)](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_datacenter_sdim/help/img/general_settings.png>)

> [!NOTE]
>
> Ensure that the name and description of each connection are unique. Because you can configure multiple source types to use this connection, you should specify the sources in the description. The tickets for those sources will be processed on the managed system while the status of the tickets are synchronized in SailPoint.

1. Enter a unique **Name** for the integration that you are setting up.
2. Enter a unique **Description** for the integration. The description will help you identify the associated sources and tasks associated with an integration.
3. Select `Atlassian Data Center SDIM` for the **Integration Type**.
4. Select the **Ticket Type**.
5. Select **VA-Based** for the **Connection Type**.

   > **Note**
   >
   > Once you create an integration, you cannot edit the connection type.
6. Select the **Virtual Appliance Cluster** to assign to the integration.
7. Enter the name of the **Integration Owner**.

### VA-Based Connection Type

The Atlassian Data Center Jira Service Management integration supports only the VA-based connection type.

> [!NOTE]
>
> **Screenshot**
>
> [![VA-Based Connection Type](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_datacenter_sdim/help/img/va_connection_settings.png>)](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_datacenter_sdim/help/img/va_connection_settings.png>)

1. Select **VA-Based** to use a Virtual Appliance Cluster.
2. Select **Save**.

### Sources

> [!NOTE]
>
> **Screenshot**
>
> [![Sources](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_datacenter_sdim/help/img/general_settings_sources.png>)](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_datacenter_sdim/help/img/general_settings_sources.png>)

In the **Sources** dropdown list, select sources to configure from the available sources. For each source you want to integrate with the Atlassian Data Center Jira Service Management system, verify that it is configured for provisioning.

> [!TIP]
>
> Edit the **Description** field for these sources to indicate they are used in the Atlassian Data Center Jira Service Management integration.

## Connectivity and Authentication

Following are the steps to connect and authenticate your Atlassian Data Center Jira Service Management system with SailPoint:

1. In the **URL** field, enter the URL of the Atlassian Data Center Jira Service Management system that you want to integrate with.

   > **Note**
   >
   > If Jira is installed to run in a non-root context path (that is, it has a context path), the URL also must include this context path. For example, if Jira is running at `http://www.foobar.com/Jira` then the URL must be `http://www.foobar.com/Jira`.
2. Choose the appropriate **Authentication Type** and provide the information required to connect and interact with the source.

   - [Basic Authentication](<#basic-authentication>)
   - [Personal Access Token Authentication](<#personal-access-token-authentication>)

### Basic Authentication

> [!NOTE]
>
> **Screenshot**
>
> [![Basic Authentication](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_datacenter_sdim/help/img/basic_authentication.png>)](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_datacenter_sdim/help/img/basic_authentication.png>)

1. Select the **Basic** as the authentication type.
2. Enter the **Username** and **Password** to authenticate with the source.
3. Select **Save**.

### Personal Access Token Authentication

> [!NOTE]
>
> **Screenshot**
>
> [![Personal Access Token Authentication](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_datacenter_sdim/help/img/personal_access_token_authentication.png>)](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_datacenter_sdim/help/img/personal_access_token_authentication.png>)

1. Select the **Personal Access Token** as the authentication type.
2. Enter the created **Personal Access Token** to authenticate with the source.
3. Select **Save**.

> [!NOTE]
>
> For more information, refer to [Generating a new Personal Access Token in Atlassian documentation](<https://confluence.atlassian.com/enterprise/using-personal-access-tokens-1026032365.html>).