# Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

- [SailPoint Identity Services Documentation](<https://documentation.sailpoint.com/saas/help/index.html>)
- [SailPoint Support Knowledge Base](<https://support.sailpoint.com/csm?id=kb_view2&amp;kb_id=05ff44289f011200550bf7b6077fcfa3>)
- [SailPoint Developer Community](<https://developer.sailpoint.com/>)

## Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to [Managing Additional Settings](<https://documentation.sailpoint.com/saas/help/sources/managing_additional_settings.html>).

## Invalid File Extension

If an incorrect **Role Details File Name** is provided without the extension of the file, the following error message appears during aggregation:

```text
"Exception during aggregation of Object Type account on Application SAP HANA. Reason: Unable to create iterator sailpoint.connector.InvalidConfigurationException: [InvalidConfigurationException] [Possible suggestions] Ensure that Role Details File Path is correct and accessible. [Error details] Invalid Role Details file path."
```

**Resolution**: Ensure that the .csv file extension is provided.

## Incorrect Connection Credentials

The following error message appears when incorrect inputs are provided for the **API URL**, **User name** or **Password**:

```text
For Invalid URL 403 Not Authorized.
```

```text
For Invalid UserName / Password 401 Not Authorized.
```

**Resolution**: Ensure that the inputs provided for the **API URL**, **User name** and **Password** are correct and valid.

## Test Connection Fails with an Error Message

```text
[ConnectorException] [Possible suggestions] Provide correct configurations, ensure user is active with correct set of permissions and credentials. [Error details] Error extracting response from XML
```

**Resolution**: Ensure the value of the **URL** is entered correctly. Refer to [SAP S/4HANA Cloud Prerequisites](<https://community.sailpoint.com/knowledge/SAP-S-4HANA-Cloud-Prerequisites>) for more information.

## Create User Account Is Failing with an Error When the Worker ID API Is Used

```text
sailpoint.connector.ConnectorException: java.lang.Exception: Worker Id Api execution failed with error : java.lang.Exception: Could not find worker ID
```

**Resolution**: Ensure that the worker has valid work agreements assigned in the S/4HANA Cloud system.

## Account Aggregation Fails Due to SCIM Groups API Timeout

Account aggregation fails due to SCIM Groups API timeout issues.

**Resolution**:

1. Add `groupPageSize` in the connector configuration and set the value to 500.
2. If the issue persists, increase `connTimeout` to 5 minutes.